Uniphore
JANUARY 25, 2022
Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Video will be Preferred CX Platform. Not so fast. Emotion is the Next AI Frontier.
Lumoa
FEBRUARY 14, 2024
It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.
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Execs In The Know
FEBRUARY 5, 2024
Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.
Ameyo Callversations
AUGUST 24, 2022
Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Read More: How can Conversational Bots Improve CX? Higher Chatbot Adoption Based on Customer Experience (CX). per interaction ( CNBC ).
Execs In The Know
OCTOBER 11, 2022
Amazing CX Looks Like…? Taken together, these factors are breaking a brand’s CX journeys in the critical early stages for one simple reason: They are inhibiting and/or fully preventing the fluid and intuitive self-service experience customers crave. What did you do to learn more about it? Guest blog post written by Knowbl.
Logicalware
FEBRUARY 13, 2024
Providing seamless CX across all channels, including phone, email, chat, social media, and more. The 2022 ICMI survey found that 30% respondents feel new agents do not receive adequate training in contact centres. Omnichannel is like a one-stop shop for customer service.
SurveySensum
JUNE 14, 2022
A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. Therefore, it is probably not the best option in 2022, and businesses are on the hunt for finding the best telephone survey alternatives. We will also see if there is a perfect alternative to telephone surveys in 2022.
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