Zendesk

MARCH 15, 2022

Companies that are spread thin, understaffed, or under-resourced are at risk of not remaining competitive or providing customer experiences that are lackluster. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of customers globally say they now have higher customer service standards after this past year’s crisis.

CX 98

CX Manufacturing Retail AI 98

Fonolo

JANUARY 20, 2022

Our newest report, State of the Contact Center 2022 , reflects on the biggest happenings from the past year, so you can plan for the months ahead with confidence. Here are three contact center industry trends you shouldn’t ignore in 2022. Industry Report: State of the Contact Center 2022. Looking for the highlights?

Contact Center 81

Contact Center Omnichannel Social Media Retail 81

SugarCRM

JUNE 6, 2022

The 2022 customer event—SugarConnected, took place with worldwide sessions: starting with EMEA on May 23, APAC on May 26, and ending with the Americas on June 2. Businesses around the world are faced with supply chain gaps and a higher customer resignation rate. Yes, it’s that time of the year! Let’s see how we have managed it!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others. While providing flawless customer experiences is a tall order, companies can set themselves apart by continually refining their CX.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Zendesk

DECEMBER 8, 2021

To help, we’ve rounded up 31 customer service statistics that provide key insights into the preferences and expectations of today’s consumers. These customer service stats will also give you a glimpse into what next year holds for CX. The impact of great customer service. The cost of bad customer service.

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

1 to 1

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Customers feel the product and build relationships with the brand.

Retail 26

Retail Omnichannel CX Technology 26

SurveySensum

APRIL 5, 2022

10 best SurveyMonkey Alternatives & Competitors of 2022. Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . SurveySparrow.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Intercom

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Many moving parts mean omnichannel e-commerce experiences can be tricky to get right. Want to create engaging customer experiences at every stage of your customer’s journey?

E-commerce 104

E-commerce Customer Experience Omnichannel Start-ups 104

Futurelab

MAY 2, 2022

In 2021, she wrote the manuscript for her second book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business , which will be available in early 2022! Sign up for our newsletter for updates, insights, and other great content that you can use to up your CX game. Image courtesy of Pixabay.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

Futurelab

MARCH 20, 2022

In 2021, she wrote the manuscript for her second book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business , which will be available in early 2022! Sign up for our newsletter for updates, insights, and other great content that you can use to up your CX game. Image courtesy of Pixabay.

Gaming 130

Gaming Omnichannel Start-ups Customer Experience 130

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Renewing your CX vows begins with the basics. How are they performing?

CX 26

CX Customer Journey Map Customer Retention VOC 26

1 to 1

JANUARY 31, 2022

As consumers grow increasingly digital, they’re demanding omnichannel experiences from brands. Consider these stats from TTEC’s 2022 CX Trends Report : 90% of customers expect consistent interactions across channels. Customer retention rates are 90% higher for omnichannel vs. single channel brands.

Omnichannel 26

Omnichannel Customer Retention Customer Expectations CX 26

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance. billion , representing a 9% growth compared to the same period in 2022. It’s important to recognize that the impact of customer satisfaction on revenue growth extends beyond Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. What is customer experience automation? Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. Benefits of customer experience automation.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

CommBox

SEPTEMBER 20, 2021

56% of customers prefer to message rather than call customer service. . By 2022, chatbots are expected to handle 75-90% of queries. Commbox Self-Service: Automate Over 50% of Your Customer Service. Providing efficient service also reduces customer churn, so your business doesn’t need to focus on customer retention.

AI 96

AI Customer Service B2C Real Estate 96

Zendesk

OCTOBER 18, 2022

In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. These programs are a great way to retain customers and enhance their shopping experience with you.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. Touchpoints Customer reviews, repeat purchases, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. Touchpoints Customer reviews, repeat purchases, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52