Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for. Learn more about CRS Tucson here.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. Here are some popular types of AIaaS and use cases.

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AI ML Machine Learning Artificial Intelligence 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

APRIL 8, 2024

Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5 These solutions were identified by 37.5 percent and 50.0

AI 48

AI Contact Center ML Artificial Intelligence 48

Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). According to our CX Trends Report, 65 percent of CX leaders see AI as a strategic necessity, making AI transparency a crucial element to consider.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.

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AI Artificial Intelligence Healthcare Legal 130