TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

DMG Consulting

APRIL 8, 2024

DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. This aligns nicely with improving productivity and reducing operating costs, which were the second and third most important business goals for contact centers in 2024, as reflected by 51.7

AI 48

AI Contact Center ML Artificial Intelligence 48

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. Call center AI trends for 2024 What’s next for AI in call centers?

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

DMG Consulting

APRIL 15, 2020

AI-based technologies, such as predictive analytics and machine learning, are being incorporated into WFM solutions to automate the selection of the optimal forecasting model for each business’s unique needs. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

JANUARY 11, 2024

From shaping the buying experience to lifecycle marketing and digital experiences, Machine Learning and AI have entirely changed how marketing departments operate. Interested in learning more about generative AI and how can it help your marketing strategy?

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32