TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. SurveySparrow SurveySparrow is an omnichannel customer experience management tool. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

JANUARY 11, 2024

Generative AI allows them to spot complex patterns, gain a better understanding of the datasets they work with with the help of visualization, conduct predictive analytics, and spot real-time market trends. Generative AI can also help marketing departments better scale omnichannel marketing campaigns.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SugarCRM

OCTOBER 5, 2023

Engage With and Empower Your Customers : Sugar Serve’s omnichannel capabilities let your customers engage with you on their own terms, using the desired communication outlets. With Sugar Market, you can create campaigns, engage with your audience, and predict customer needs. Get in touch with us !

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

ECXO

JULY 26, 2023

Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98