Zendesk

OCTOBER 4, 2023

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. The modern age is full of technology and AI that improve everything we do. AI Helps with Call Prediction.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Fonolo

NOVEMBER 11, 2022

Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today. Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Here are some of the improvements we expect agents to see in 2023: .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

APRIL 13, 2022

The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. said Donna Fluss, President of DMG Consulting LLC. “In

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). Giveup : Quit data silos. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

SugarCRM

APRIL 13, 2023

The rise of ChatGPT has put generative artificial intelligence (AI) and AI more broadly into the spotlight. AI analyzes and works with existing data to mimic human intelligence, whereas generative AI, a branch of AI, can ‘learn’ from data patterns without human direction. Where Does Generative AI Come in?

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178