Fonolo

NOVEMBER 11, 2022

Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today. Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Here are some of the improvements we expect agents to see in 2023: .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). Giveup : Quit data silos. Time to change some minds. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

DMG Consulting

APRIL 13, 2022

The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. It explores how artificial intelligence (AI) is driving positive changes in the WFM market.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Ameyo Callversations

MARCH 2, 2022

The modern age is full of technology and AI that improve everything we do. billion by 2025, growing at a CAGR of 24% – Cognizant. When customers face some problem with some technology, the first thing they think to do is call a contact center and ask the agents for the solution. Importance of AI in Contact Centers.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). Many employees are hesitant to embrace AI for fear of job displacement.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SugarCRM

APRIL 13, 2023

It processes huge amounts of data to generate new, original content, including audio, images, text, videos, and code. Artificial intelligence’s value, specifically generative AI, has poised the advanced technology for rapid growth. Increasingly, the next generation of workers expects the support of the latest technologies.

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. In doing so, companies must work backward to solve their customers’ pain points, then move forward with technological innovations that are in tune with the changing times.”

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29