Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. We’re expecting many more exciting innovations in the next few months. The Full List of Contact Center Technology.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Fonolo

NOVEMBER 11, 2022

C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today.

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Zendesk

APRIL 6, 2021

With today’s omnichannel support technology , self-service isn’t relegated to one platform. As more customers adopt mobile and digital technology , more companies will take an omnichannel approach to delivering self-service through a variety of support platforms. Innovation. What is customer self-service? They include: FAQ page.

Engineering 52

Engineering Omnichannel AI Start-ups 52

Zendesk

DECEMBER 1, 2020

Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Learn more. Technology. We spoke to three Zendesk experts to learn about each element. Technology.

AI 98

AI Technology Technology Artificial Intelligence 98