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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Notably, the Harvard Business Review stresses the importance of addressing data privacy concerns to retain customer trust. billion in 2022 to USD 5.1 percent.

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Should ITSPs invest in Multi-Tenant IP PBX?

Hodusoft

MARCH 10, 2022

The changing landscape of business communications accelerated technological innovations in the telecom space. The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. Auto-provisioning helps enhance the overall functionality of business operations while reducing manual tasks to a great extent.

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