Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Aquire

JANUARY 24, 2022

According to research , the global conversational AI market size is expected to grow from $4.8 percent from 2021 to 2028. In a 2019 CIO Survey, respondents identified chatbots as the main AI-based application used in their enterprises. How does your CX strategy stack up? Take the assessment to find out. billion in 2020 to $13.9

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

CSAT.AI

MARCH 15, 2023

These events had a lasting impact on Generation X, shaping their views and opening them to technology and innovation. Generation X has been labeled as the “forgotten generation” because they fly under the radar in comparison to both Baby Boomers and Millennials, especially in media coverage. . “Freedom!

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. Although they lag behind in adopting digital channels and technology, most consumers still prefer them over big banks because of their superior customer service and ability to personalize experiences. Technologies like cashierless checkout can be useful. Try AI chatbots.

Retail 98

Retail B2C Customer Experience Omnichannel 98