Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

CSAT.AI

MARCH 15, 2023

These events had a lasting impact on Generation X, shaping their views and opening them to technology and innovation. Generation X has been labeled as the “forgotten generation” because they fly under the radar in comparison to both Baby Boomers and Millennials, especially in media coverage. . “Freedom!

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Fifty-six percent of companies say conversational bots drive disruption in their industry, and 43 percent report their competitors are already implementing the technology.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Ameyo Callversations

OCTOBER 27, 2021

billion in 2028. The decision-makers of most organizations have realized that customer relationships must evolve, considering that the technology, economy, and purchasing habits of the users have changed. But for that, you must target the right people using marketing channels like email and social media.

CRM 52

CRM Social Media Customer Relationship Management Sales 52

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. Although they lag behind in adopting digital channels and technology, most consumers still prefer them over big banks because of their superior customer service and ability to personalize experiences. Technologies like cashierless checkout can be useful. This is good news.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52