Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

MARCH 21, 2024

In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

CSAT.AI

MARCH 15, 2023

These events had a lasting impact on Generation X, shaping their views and opening them to technology and innovation. Generation X has been labeled as the “forgotten generation” because they fly under the radar in comparison to both Baby Boomers and Millennials, especially in media coverage. . “Freedom!

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

Hodusoft

MAY 17, 2024

Benefits of CTI Types of CTI Technology Features of CTI How to Handpick the Right CTI? CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. million by 2028. million by 2028. percent from USD 2071.7

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 3, 2022

Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses across the globe. between 2021-2028 as per Grand View Research. between 2021-2028 as per Grand View Research. The way forward.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52