Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service.

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

CSAT.AI

JANUARY 22, 2020

In customer experience (CX) we’re not talking about eliminating the past entirely, but using it to plan for a better future experience. The tools, techniques are evolving and so are customer expectations. Tech tools are expected to be a huge part of the future of CX, artificial intelligence fueled tech in particular.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Lumoa

SEPTEMBER 30, 2022

Likewise, consumers react extremely well to short holding times when calling customer service and prompt email replies. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. Adapting Customer Service in Real-Time.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

CommBox

SEPTEMBER 1, 2022

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Ameyo Callversations

JUNE 28, 2022

Irrespective of the type of business you run, your customers expect a lot in terms of proactive communication. This is one reason behind the tremendous growth of the customer support industry worldwide. As per statistics , the global customer experience management market size is expected to grow at a CAGR of 18.1%

Contact Center 52

Contact Center Omnichannel AI Sales 52