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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

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How to Conduct New Employee Training: Tips and Strategies

ProProfs

By 2030, there will be a global human talent shortage to the tune of over 85 million people, which is roughly equivalent to Germany’s population. Managing Customer Expectations. Equally important is that such programs are effective in educating new employees about workplace safety and security as a compliance requirement.

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2023 in review: Highlights from this year’s best conversations

Intercom

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by.

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