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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. It improves the customer experience by connecting callers with the right resource quickly. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.

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How Will AI Change the Future of Sales and Marketing?

SugarCRM

AI tools also remove some of the day-to-day tasks from sales’ workload (like data management or routing agreements for approval), giving them more time to focus on deal strategy and building customer relationships. trillion to the global economy by 2030. Sales compliance. Competitive intelligence. Augmented reality (AR).

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How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers

Hodusoft

As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. The ability to enforce compliance and privacy measures across multiple tenants simplifies the management of regulatory requirements.