Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. from 2023 to 2030.

Innovation 52

Innovation Contact Center Technology Technology 52

Hodusoft

MARCH 13, 2024

billion by 2030. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Cost-Effective Solutions “Technology makes things faster and more cost-effective.” Customization allows for a more personalized customer support experience.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

billion by 2030. So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. That resulted in the innovation of cloud-based contact center software.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

DECEMBER 30, 2022

Unified Communications systems are rapidly increasing in popularity, with a projected growth rate of 18% CAGR between 2022 and 2030. Facilitates remote work The implementation of VoIP technology offers employees a flexible workplace. With the implementation of VoIP technology, businesses can quickly shift to remote working models.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

CSAT.AI

JANUARY 22, 2020

The word also harks back to an artistic movement started in Italy in the early 1900s that turned away from tradition and toward technological evolution. As we enter a new decade, customer experience is firmly positioned as a competitive advantage and something most companies are prioritizing. Embracing Technological and Social Change.

CX 52

CX Customer Service Customer Journey Map Sentiment Analysis 52

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. “Two AI chatbots walk into a bar.

AI 98

AI Start-ups Legal Technology 98

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn.

Retail 52

Retail Customer Feedback CX Social Media 52