SugarCRM

OCTOBER 15, 2021

And with the right CRM platform for marketing, sales, and service , ensuring your CX success is more than just a pipe dream. With that in mind, we’ve compiled a list of 10 ideas you can implement within your CRM software to achieve CX success: Form a CRM Committee. Simplify CRM Displays and Processes.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

JANUARY 10, 2023

Automation is now the backbone of sales systems like customer relationship management (CRM), lead generation, and email marketing, helping the salesperson close more deals in less time—with less manpower. . AI-led sales automation helps you chart patterns in converted customers to identify the most viable leads early on.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Deploy AI-driven predictive intelligence to alert you about red flags (e.g., What to Use Churn Rate for? Your churn rate reflects the value of the service and features that you’re offering.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26