Fonolo

JANUARY 9, 2019

Added to the mix were the frustrating dalliance with AI, the quasi-melding with CRM, the embrace of chatbots, and the rise of RPA. The term “AI”: Less Promiscuous in 2019? Look at this article where a Microsoft VP is calling “time to leave” notifications an example of AI in Outlook. Last Thing.

Contact Center 70

Contact Center Artificial Intelligence Outlook AI 70

SugarCRM

JANUARY 10, 2023

Automation is now the backbone of sales systems like customer relationship management (CRM), lead generation, and email marketing, helping the salesperson close more deals in less time—with less manpower. . AI-led sales automation helps you chart patterns in converted customers to identify the most viable leads early on.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

Hodusoft

JULY 12, 2021

Going by the outlook, software aiding in work from home will be a valuable addition for any business. 9 billion by 2024, as users embrace expansive capabilities including multichannel, AI, analytics, and WEM. CRM integration. Make your existing CRM more powerful with the latest features and seamless integration with HoduCC.

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Delighted seamlessly integrates with popular CRM and business tools, streamlining data management. Not just that, there are many more benefits that this tool offers and you can leverage.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. The tool displays data in CRM and sets triggers accordingly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. For the above reasons, leadership teams cannot take their foot off the gas.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Deploy AI-driven predictive intelligence to alert you about red flags (e.g., What to Use Churn Rate for? Your churn rate reflects the value of the service and features that you’re offering.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26

Hodusoft

FEBRUARY 16, 2020

Advanced AI-powered call forwards, DND, call transfers. Zoho CRM integration. The plus side is all telephony features, voicemail, auto-attendant, recording, integration into CRM and audio-video calls with WebRTC. Then you have APIs for third-party app integration such as Dynamics, Zen Desk and Outlook. CISCO IP PBX.

Outlook 52

Outlook CRM AI 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The infusion of AI into KM solutions is making these solutions smarter, more responsive, and more accurate.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

SugarCRM

SEPTEMBER 13, 2022

Automated CRM can eliminate manual tasks for sales reps and even prescribe their next move with artificial intelligence. The software uses rules, algorithms, AI, and other digital tools to trigger and automate sales functions, including data entry, document routing, nurture cadences, and so much more. What is Sales Automation?

Sales 26

Sales Data Entry CRM Finance 26

Zendesk

NOVEMBER 4, 2021

Adopting AI and other automation tools, which give employees more time to focus on complex tasks. Sales executives have experience analyzing customer data, and they already spend time reviewing sales reports and other CRM analytics to gain insights into their customer base and sales strategy. Reskilling employees.

CRM 52

CRM Social Media Sales Outlook 52

SurveySensum

JANUARY 26, 2022

For example, about 40% of customer experience-centric organizations believe AI tech to be exceptionally significant in helping with decision-making and giving out recommendations to employees, which in turn helps you to predict what the customer requires and this helps you to improve the overall customer experience for the customer.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. 3 HubSpot – CRM. HubSpot’s CRM tool contact details page. HubSpot is an inbound marketing, sales, and service software.

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

DECEMBER 20, 2018

If they mention something like Outlook, we may want get them down the route of a webinar or more of a self-service path. This goes beyond looking at your CRM daily. So we created this mini AI, if you want to call it that. This way, if we know they use G Suite we can skip any of the pre-qualification and get them to demo.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. The cloud will be also become more commoditized, taking advantage of best-in-breed cloud technologies and APIs from Amazon Aurora and Comprehend to Google’s AI and Machine learning suite to IBM Watson.

Outlook 30

Outlook CRM Machine Learning Compliance 30