SugarCRM

AUGUST 19, 2019

Consumer loyalty is hard won, and all too easily lost – so it’s little wonder that modern B2C businesses are increasingly focused on ways to improve their customer experience. Book a free demo with our team and find out how to leverage CRM technology and unlock your business’ potential. How easy was it to place an order?

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Zendesk

JUNE 29, 2022

In today’s market, it takes an average of eight touchpoints to make a sale. Every new touchpoint gives reps a fresh chance to fail or succeed, so a detailed strategy is key. In today’s market, it takes an average of 8 touchpoints to make a sale. B2B sales cadence vs. B2C. What is a sales cadence?

Sales 52

Sales B2C Touchpoint B2B 52

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. to be able to identify actionable insights on which you can take action to improve the customer experience." Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Understand your customers’ expectations better.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40