Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

NOVEMBER 24, 2022

The findings pinpoint organizational turbulence across the customer journey while highlighting the inadequacies of traditional CRM solutions that aren’t purpose-built to address today’s post-pandemic customer experience realities. Make CRM more accessible, less complex. Harness customer data to reveal CX shortfalls.

Technology 40

Technology Technology CRM Predictive Analytics 40

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

AUGUST 19, 2019

End users expect to have access to the full suite of fulfilment options from ordering online to in-store pickup, not to mention access to real-time inventory and support, and they’re making judgments at every touchpoint. Book a free demo with our team and find out how to leverage CRM technology and unlock your business’ potential.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

ECXO

JULY 26, 2023

Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end customer experiences at every touchpoint. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. SAS also offers a predictive analytics solution.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98