SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

When it comes to choosing the right B2B SaaS feedback software for your business, it’s essential to consider several factors. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability. 5) Now let’s dive into each feedback software in detail. How to Choose the Right Software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

OCTOBER 20, 2023

Marketing teams use customer service plans to understand the target customer better, personalize messaging, and deliver brand consistency throughout the customer journey. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. 2 – Customization capabilities.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52