VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Zendesk

DECEMBER 7, 2021

But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. Let’s delve into the intricacies of each step.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

FEBRUARY 22, 2022

Brandon spoke about the most critical customer retention challenges in the home security industry today and how VOZIQ AI addresses them to help customers achieve retention and CLV breakthroughs. Below are the highlights from Brandon’s presentation: Why retention efforts aren’t delivering value.

AI 40

AI ML Customer Retention Machine Learning 40

SurveySensum

NOVEMBER 10, 2023

But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Sprinklr

OCTOBER 7, 2021

When you understand your competitors’ performance, you can pivot your strategy to what is working for them with the insight and the knowledge that it will work for you as well. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52