VOZIQ

AUGUST 13, 2023

You will also discover how to retain customers through exceptional customer service, building trust and credibility, offering incentives and loyalty programs, and implementing customer retention strategies. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.”

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

VOZIQ

OCTOBER 17, 2023

By addressing leadership challenges within volatile landscapes, the article provides actionable insights for leaders striving to excel in turbulent times, ultimately enabling them to drive positive outcomes in complex and uncertain situations. Hope these are worth your time.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics aids the formulation of marketing strategies by driving actionable insights into customer values, demands, and expectations.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

RateMyService

OCTOBER 15, 2023

Visual Insights: In addition to the robust ticket management features, our platform provides various visualizations to help you comprehend the status, priority and aging of tickets. Gain actionable insights from these visuals to further enhance your customer support strategies.

Close the Loop 52

Close the Loop Customer Experience Actionable Insights Customer Retention 52

VOZIQ

MARCH 3, 2022

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. How Customer Retention Can Help Businesses Endure and Scale Their Revenue. Customers are your best promoters.

Customer Retention 40

Customer Retention AI Contact Center Actionable Insights 40

Zendesk

FEBRUARY 12, 2024

Conversations with Zendesk Listen here Overall best for: Comprehensive customer service and experience knowledge Conversations with Zendesk stands out as the best podcast for those seeking a holistic perspective on customer service and customer experience (CX).

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Totango

FEBRUARY 11, 2022

Why Take B2B Customer Experience Seriously? Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships. Inform Customers How You Use Their Feedback. Deliver Satisfying B2B Customer Experience to Increase Customer Retention.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Execs In The Know

MARCH 13, 2023

Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5 times better customer retention and employee engagement than non-customer-obsessed companies. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Helpt

FEBRUARY 2, 2024

These notes are not just mere annotations; they are powerful tools that can significantly enhance customer retention and satisfaction. In this comprehensive guide, we will explore "How to Add Ticket Notes the Helpt Way," a method that combines efficiency, clarity, and a deep understanding of customer needs.

Customer Satisfaction 97

Customer Satisfaction Actionable Insights Customer Retention Customer Experience 97

Win the Customer

SEPTEMBER 11, 2023

They provide actionable insights into what’s working, what needs improvement, and where you should focus your resources. By tracking these metrics, you’re not just measuring performance; you’re actively driving improvements in the customer experience.

Net Promoter Score 59

Net Promoter Score CX Customer Experience NPS 59

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. Let’s delve into the intricacies of each step.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention. The best part?

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

SurveySensum

JANUARY 4, 2024

Use Case: Mutual Fund Company The Challenge A prominent mutual fund company was on a mission to boost its customer retention rate by identifying issues in customer interactions.

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

Intercom, Inc.

APRIL 21, 2020

Customer feedback strategy: How to collect, analyze and take action. This post takes a deep dive on the art and science of customer feedback , with rules and tips for getting the real, actionable insights from your discussions with customers. Reading list: Advice for customer retention.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

SurveySensum

NOVEMBER 10, 2023

But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

AUGUST 1, 2023

Here are some positive impacts that customer loyalty can have on your retail success: Increased Customer Retention: Customer loyalty plays a pivotal role in driving customer retention and repeat purchases for brands. Identify areas of improvement and potential pain points that customers may be experiencing.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Hodusoft

AUGUST 3, 2022

Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. Enhances customer retention.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

VOZIQ

FEBRUARY 22, 2022

Brandon spoke about the most critical customer retention challenges in the home security industry today and how VOZIQ AI addresses them to help customers achieve retention and CLV breakthroughs. Below are the highlights from Brandon’s presentation: Why retention efforts aren’t delivering value.

AI 40

AI ML Customer Retention Machine Learning 40

ClientSuccess

DECEMBER 16, 2021

View a complete history of each customer’s goals to understand which goals were completed, incomplete, or canceled. Benefit from actionable insights and reporting at both the customer level as well as a global view across all customers.

Actionable Insights 52

Actionable Insights B2B CRM Customer Retention 52

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JUNE 29, 2023

Customize Marketing Messages: Personalize marketing emails and offers based on specific customer segments to enhance the customer experience. These strategies, if implemented rightly, will lead to higher customer retention rates, repeat business, and a strong brand reputation.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Getting the right approach to your survey data can boost customer satisfaction, sales, and loyalty.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

OCTOBER 15, 2023

Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs). Remember when we talked about balancing speed and consistency in gathering customer feedback?

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Hodusoft

DECEMBER 16, 2022

Analytics serves as a strong foundation for customer-centric companies Before the technological advancements, businesses mainly depended on floor managers’ skills to boost agents’ performance and productivity. Today call center software produces real-time performance reports that offer actionable insights to businesses.

Technology 52

Technology Technology Omnichannel Social Media 52

SurveySensum

AUGUST 3, 2023

With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zendesk

OCTOBER 11, 2021

These metrics can usually show how CX teams are doing in aggregate and directionally, but fall short in giving actionable insights that CX leaders can use to improve processes and performance. This is the basis of our first recommendation: don’t rely solely on traditional metrics like CSAT. But it’s not too late.

Scorecard 98

Scorecard Net Promoter Score CX NPS 98

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. Now, what do you do with the data?

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

APRIL 4, 2023

They capture customer intent which helps them recommend what a user would probably watch based on prior viewing. Personalization is becoming more popular among businesses of all sizes due to its ability to drive sales and boost customer retention rates. Lumoa can help you manage every aspect of your customer experience strategy.

Omnichannel 83

Omnichannel Customer Loyalty Customer Feedback Social Media 83

SurveySensum

NOVEMBER 21, 2023

Brand Example Calvin Klein’s customer satisfaction survey stands out by starting with a general experience question. This approach generates actionable insights, making it easier to identify areas for improvement in the customer experience. That was all about the 6 website feedback forms along with brand examples.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

SEPTEMBER 4, 2023

Asking the right questions at the right time helps you see if your customers are happy, if they have any problems, or if they want something new. This info is super helpful as it identifies pain points, makes improvements, enhances users’ experience, and ensures effective SaaS customer retention.

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

Sprinklr

OCTOBER 7, 2021

When you understand your competitors’ performance, you can pivot your strategy to what is working for them with the insight and the knowledge that it will work for you as well. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102