Uniphore

JUNE 22, 2021

Do you listen to your customer service employees? So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

CX Accelerator

FEBRUARY 12, 2018

This valuable information is not making its way into actionable insights that need to be addressed by companies. And, survey fatigue and other reasons pop up as to why customers are not providing feedback. So… What can companies do to improve their voice of the customer success?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Qualtrics

DECEMBER 17, 2019

Not only are customers approaching them directly with praise or concerns, they’re also able to perceive big-picture patterns, such as noticing which products attract in-store attention but rarely result in a purchase, or if customers get confused by the wording of your signage on frequent occasions.

CX 26

CX Voice of the Employee Contact Center Actionable Insights 26

Callminer

JULY 15, 2019

Employee Engagement Trends of 2019 featuring nGuvu. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session .

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Confirmit

MAY 29, 2018

Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO. Act: With the actionable insight you collected, work quickly to resolve individual customer issues, through an automated closed-loop system. Voice of the Employee.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40