Actionable Insights Customer Survey Sales Text Analytics 
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.
CX Accelerator
JANUARY 7, 2019
This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.
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SurveySensum
OCTOBER 12, 2023
InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.
SurveySensum
OCTOBER 4, 2023
Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. 7 Best Automotive Customer Feedback Tools of 2023 Out of 7 feedback tools, the first automotive customer feedback platform is SurveySensum. Customer Review Pricing: Start at $49 / month.
SurveySensum
SEPTEMBER 25, 2023
Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.
Callminer
FEBRUARY 27, 2019
.” — Nick Metka, CEO of Insight, The Essential Guide to Voice of the Customer , Gainsight; Twitter: @gainsighthq. Choose a customer survey methodology that aligns with your brand. The type of survey you will ultimately use will be influenced by what it is you’re querying. Focus on gathering ‘actionable insights.’.
SurveySensum
SEPTEMBER 13, 2023
5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5) user/month 4.4 (5)
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