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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This further ensures reduced response times and improved customer experience.

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How Workflow can Solve Chaos in your Contact Center?

Ameyo Callversations

The workflow looks at contact centers as a professional workplace where staff members in different departments (such as operations, finance, administration, etc.) Helpdesk ticketing Workflow automation highlights the critical information and transforms it into actionable insights through data visualization.

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5 Reasons Why an Enterprise Phone System Is a Business Imperative

Hodusoft

Integrating CRM tools creates a flexible ecosystem to consolidate a company’s data from various departments, such as sales, marketing, finance, and more, into a single system. Based on predefined KPIs(Key Performance Indicators), businesses can automate data analysis through these systems for evaluating employee performance.