SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. The company soon secured a leading market position, offering products and services to various sectors, from pharmaceuticals, electromedicine, and robotics to transport, power grids, defense, and agriculture.

Agriculture 26

Agriculture Pharmaceutical Customer Experience Transportation 26

Qualtrics

MARCH 4, 2019

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first. Who cares who’s on it?

Government 40

Government Customer Experience Real Estate Agriculture 40

Customer Bliss

MARCH 2, 2017

It makes a couple of interesting points: Late 1800s: 80 percent of America employed in agriculture; now it’s 2 percent. Regardless of your political leanings, read this article about Trump and the Rust Belt. 1960: 40 percent of country employed in manufacturing; now it’s 5 percent.

Customer Experience 61

Customer Experience Agriculture Manufacturing Innovation 61