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A story about Indian Customer Culture: Impactful CX in turbulent times

Steven Van Belleghem

Better lives for farmers The agriculture sector is one of the biggest in the Indian economy, with 60 percent of the Indian population working there, contributing about 18 percent to India’s GDP. The amazing part is that what started as a 11-bed hospital in the seventies has now grown into a conglomerate, the Aravind Eye Care System.

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How the telecom industry is building ‘an Offer You Can’t Refuse’

Steven Van Belleghem

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. The insurance is offered around the world, with the exception of countries subject to economic sanctions by the UN or the Brazilian government.

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How China is building an Offer You Can’t Refuse – my interview with China keynote speaker Pascal Coppens

Steven Van Belleghem

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

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How to Conduct an Employee Compliance Assessment

ProProfs

Employee compliance assessments test an employee’s understanding of government laws, rules & regulations, and company policies & procedures pertaining to compliance matters. For example: High risk area – Hospital setting: Infection prevention is very important here. Let’s begin. What are Employee Compliance Assessments?

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Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

I mean, you’ve said before Norman, that a failure in sustainability hasn’t been a failure of government, that it’s actually been a failure of invention or innovation. And we don’t need a whole lot of government subsidies or anything because the price of this stuff is absolutely cratering.