Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. Since then, Puzzel has developed an entire suite of AI-based solutions, further advancing automation within the contact centre.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. Fast forward six decades, and AI remains a hot topic, but we have only begun to scratch the surface of adoption. Not All AI Is Created Equal.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

SugarCRM

JANUARY 19, 2023

When artificial intelligence (AI) was first introduced in the 60s, with a goal of mimicking human decision-making, it was already being heralded as the next big tech trend. Fast forward six decades and AI remains a hot topic, but we have only begun to scratch the surface of adoption.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Improving customer satisfaction and enhancing the reputation of the company. Maintaining a competitive edge, fostering customer loyalty. Optimizing resources by allocating them effectively, reducing response times, and minimizing downtime.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Hodusoft

JULY 19, 2023

It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards. Some of the important factors to consider include: Scalability: Consider software scalability to accommodate business growth.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98