Lumoa

MAY 5, 2022

Working with CX is about being at the forefront, knowing your customers so well that you can design positive experiences and customer journeys that at the same time reduce or eliminate unwanted friction. The Benefits of a Customer Experience Strategy CX is indispensable to compete and grow profitably in the market.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Sprinklr

OCTOBER 7, 2021

When you benchmark across brands and channels, you can rank brand performance against the competition on dozens of metrics, automate hundreds of hours of competitive intelligence analysis, and score based on rates that adjust for audience size in reach, impressions, and engagement. Content strategy. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Experience Investigators

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! There is a lot of area to cover when designing better customer experiences. And that’s just one area AI can help.

CX 90

CX Net Promoter Score Artificial Intelligence Invoicing 90

Ameyo Callversations

MAY 4, 2022

Instead, it is now an essential part of brand building that can quickly deploy the required resources and manage the entire brand communication system. Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

SurveySensum

JANUARY 26, 2022

Customer expectations are constantly changing, and keeping on par with it to meet your customer needs can help you enhance your business’s CX. Various aspects of customer experience have evolved. . Moreover, AI enhances CX remarkably. Data and Security.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Taylor Reach Group

MARCH 26, 2018

It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers. CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. AI Briefing – Execs in the Know April 19, Atlanta, GA.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Data Management. Take a look. AskNicely.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

DECEMBER 30, 2020

Better understand your prospects and their behaviors to understand what drives them, and create more meaningful selling experiences. Wootric (Support) is the customer experience management platform for maximizing customer lifetime value.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Taylor Reach Group

APRIL 25, 2018

Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition. AI Briefing – May 3, Atlanta, GA. Customer Experience Management 2018 – May 29 – 30, Sydney, Australia.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. And why not?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Customer Feedback. AI Sentiment Analysis. SurveySensum. And not just that.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132