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From Reactive to Proactive: How Organizations are Using AI-Infused CRM to Level-Up CX

SugarCRM

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics.

CRM 26
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Building Success: Sales and Customer Engagement Strategies for Manufacturers using CRM

SugarCRM

Using sentiment analysis, manufacturers can identify at-risk customers and deploy proactive strategies to address customer concerns and revitalize engagement levels. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities.

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10 Most Relevant NPS Software Platforms

Lumoa

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. Sentiment analysis Yearly, weekly and monthly tracking of trends Read more: Surveysparrow 5.

NPS 103
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10 Examples: The Impact of Closed Loop on Customer Service

SurveySensum

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Harnessing Negative Feedback Negative feedback can feel like a gut punch and a hidden treasure map.