Logicalware

AUGUST 9, 2023

For the last few years, AI has been a hot topic, no matter your industry or business goals. And it’s no wonder, considering that clever AI deployment can help organisations power intelligent customer experiences, automation and optimisation, revolutionising their ability to deliver timely and relevant customer experiences.

Innovation 52

Innovation AI Customer Experience Case Management 52

Logicalware

OCTOBER 3, 2023

Navigating the challenge of empathetic customer experience With the immediacy of digital channels, customers have come to expect swift responses, personalised solutions, and a sense of being genuinely heard and understood, especially in virtual interactions. Interestingly, AI can help enhance empathy in customer interactions.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Ameyo Callversations

MARCH 1, 2022

Therefore, several manuals and automated elements within the call center ecosystem add additional layers of management and monitoring for enhanced output. From ensuring customer satisfaction to improving retention, there are several parameters that call center managers will need to focus on within the function.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . AI trends for the coming year. Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Logicalware

JUNE 7, 2022

So today we’re excited to launch two new solutions, Puzzel Smart Chatbot and Puzzel Performance Management, to help you do just that. Puzzel Smart Chatbot is an AI-powered chatbot solution that enables you to provide 24/7 automated customer service on your website. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52