Logicalware

FEBRUARY 11, 2024

” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly. Embracing a forward-thinking strategy, Sutton Council aims to use AI-driven chatbots and automation to enhance support, especially in emergencies and peak demand. We’re really excited to see where AI is going to take us.

Technology 59

Technology Technology CX Omnichannel 59

Logicalware

JUNE 21, 2023

It can be plugged into Jira, Teams, Salesforce or even ChatGPT – for automated responses that leverage AI! Book a custom demo and see Puzzel Case Management and Customer Hub in action! [1] The risk of lost support updates through troublesome spam filters or accidentally unread emails is minimised.

Case Management 52

Case Management Touchpoint AI CX 52

Fonolo

JANUARY 14, 2020

Annette Franz @ CX Journey. Annette is founder and CEO — Chief Experience Officer — of CX Journey Inc. The CX Journey blog is mostly written by Annette herself, with some guest writers, and is a must-read for anyone in the customer experience space. She’s worked with some of the world’s largest brands.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

OCTOBER 27, 2022

He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Adrian touched on two main areas in his keynote: why improving CX is urgent and top priorities leaders can take on to create a customer-centric environment.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. Data Management. Take a look.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

1 to 1

MAY 19, 2020

For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. CX leaders in the space are embracing decentralization and becoming more flexible to virtual models.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52