Logicalware

FEBRUARY 18, 2024

Proudly acting as the initial and concluding touchpoint for their 129,000 citizens, the council manages an array of enquiries, ranging from bin collections and birth registrations to marriage notifications, council tax queries and more. In collaboration with Puzzel, Tom envisions a transformative journey ahead.

Government 59

Government Omnichannel Touchpoint AI 59

Logicalware

JUNE 21, 2023

It can be plugged into Jira, Teams, Salesforce or even ChatGPT – for automated responses that leverage AI! One more touchpoint that’s tailored to your customers. Book a custom demo and see Puzzel Case Management and Customer Hub in action! [1] There’s also a wealth of integrations available.

Case Management 52

Case Management Touchpoint AI CX 52

Zendesk

JANUARY 31, 2021

This includes all the social messaging channels, messaging for your website and mobile apps, and powerful tools to build chatbots, automation, and case management workflows — all built on an open and flexible platform you can customize to your heart’s content. We call it Zendesk messaging. Automate with a human touch.

Customer Service 98

Customer Service Case Management AI Touchpoint 98

Intercom, Inc.

DECEMBER 10, 2020

It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale. It just isn’t possible to have humans at every step of the journey.

B2B 223

B2B Outlook Sales Touchpoint 223

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Use inbuilt survey templates to build effective and audience-specific surveys for different touchpoints at lightning speed. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52