ECXO

APRIL 24, 2024

Comprehensive Solutions Enterprise-Level Needs: These companies offer comprehensive solutions that address various business processes, including CRM, ERP, and SCM. Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence.

CX 105

CX B2B Compliance Sales 105

Sprinklr

SEPTEMBER 20, 2021

Instead of laborious copy and paste from social and digital channels to internal systems — or worse still from yesterday’s email — there are now solutions available that capture genuine, actionable complaints and deliver them to the right resource, whether that’s a human or an integrated system like your existing CRM tool.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Key Features It has robust integration with various CRM systems. 10) Qualtrics $120 per month 8.5 (10)

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Aquire

AUGUST 9, 2021

CCM vs CRM: what’s the difference? CRM is focused on managing customer interactions through data analysis. The “The State of CCM-to-CXM Transformation” report, breaks down this journey into three specific parts: CCM is led by IT departments. So, what’s the difference? Achieve digital transformation.

Social Media 98

Social Media Omnichannel CXM CRM 98

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. She has over 20 years of experience in delivering CX success for local, pan African, and international organizations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132