SurveySensum

MARCH 20, 2024

CXM tools are instrumental in creating a customer-centric approach within organizations. SurveySensum Customer experience management software companies for both startups and enterprises SurveySensum is a leading CXM software company that is designed to cater to both SMEs and large enterprises. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Sprinklr

AUGUST 10, 2021

And the answer an agent needs is in several different systems — CRM, auto-management, inventory, delivery, ticketing, etc. — AI and automation to the rescue. Automation of manual tasks, bringing processes into the agent desktop, and augmenting them with further AI capabilities , can help brands set up their agents for success.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Lumoa

MAY 5, 2022

CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively. This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. With AI, we can obtain information about customers’ actions.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Sprinklr

SEPTEMBER 20, 2021

Instead of laborious copy and paste from social and digital channels to internal systems — or worse still from yesterday’s email — there are now solutions available that capture genuine, actionable complaints and deliver them to the right resource, whether that’s a human or an integrated system like your existing CRM tool.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

ECXO

APRIL 24, 2024

Comprehensive Solutions Enterprise-Level Needs: These companies offer comprehensive solutions that address various business processes, including CRM, ERP, and SCM. Let’s divide what they do into several key areas. I look forward to exploring your thoughts and perspectives on this intriguing topic.

CX 104

CX B2B Compliance Sales 104

SurveySensum

JULY 11, 2023

Use automation and AI to personalize interactions. Also, the AI-powered recommendations, accurate eye power calculation, home eye check-up service, and omnichannel approach all contribute to delivering the best possible customer experience. Use customer persona to deliver personalized recommendations and offers.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Key Features It has robust integration with various CRM systems. 10) Qualtrics $120 per month 8.5 (10)

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52