MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Explained: Customer Service in E-commerce.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. However, the COVID pandemic tested the preparedness of all e-commerce companies and rewarded many with multi-fold growth.

E-commerce 52

E-commerce Retail Non-Profits Government 52

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Omnichannel Expertise . E-commerce platforms have launched mobile applications, and it has made it easier for everyone involved to keep a tab on the queries raised. Remote Tech Support .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98

Callminer

AUGUST 1, 2017

Compliance missteps occur. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation. Next would be AI. This juggling act severely impacts lead quality and quantity. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CommBox

AUGUST 9, 2021

Online shopping is growing exponentially – retail e-commerce sales worldwide skyrocketed from $1,336 trillion in 2014 to $4,280 in 2020 and are estimated to reach $6,388 trillion in 2024. . In-store shopping is becoming less necessary for buyers, due to the growing popularity of e-commerce. – from 1.32

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman. Bryan Weinstein @call4health. Sam Fernandez @StudentMatch.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561