Callminer

NOVEMBER 9, 2020

Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud. noted that call centers with banks and call center agents fall victim to social engineering.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Execs In The Know

JANUARY 8, 2023

The goal isn’t to just hit a number on a scorecard. How can you use technology to re-orchestrate or re-engineer your operating environment? An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. There’s a tech solution for everything.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210