Intercom
SEPTEMBER 5, 2023
AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.
Callminer
NOVEMBER 9, 2020
Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud. noted that call centers with banks and call center agents fall victim to social engineering.
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Zendesk
MARCH 30, 2021
Level AI Agent Assist (Support) empowers your agents, team leads, and training teams with real-time conversation monitoring and assist and real-time knowledge intelligence, so your agents can focus on training for customer service success. Level AI QA Assist (Support) streamlines your QA program with AI-augmented custom scorecards.
Execs In The Know
JANUARY 8, 2023
The goal isn’t to just hit a number on a scorecard. How can you use technology to re-orchestrate or re-engineer your operating environment? An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. There’s a tech solution for everything.
Intercom
AUGUST 12, 2021
AI augments support. AI should be deployed to solve the most frequent, simple problems. As we were building that product at TalkIQ, we had a partnership with Dialpad, and what’s funny is one of the founders here at Dialpad was the first engineer that I sat next to some 17 years ago at Google. Where AI comes in.
Callminer
FEBRUARY 21, 2018
Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Peter Abah.
Intercom
MAY 19, 2022
It’s based on each support team’s individual scorecards. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales. Because if you need to take, I don’t know, engineers away from their work to drive down the FRT, then maybe that’s not the best idea.
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