Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies.

Innovation 98

Innovation AI Engineering Sales 98

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner explains that he thinks of AI the way author Cathy O’Neil does in Weapons of Math Destruction : Algorithms are opinions embedded in code. Dr. Turner explains that AI decides the “Y” of an outcome. So, Dr. Turner says, AI is not magic.

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148

Intercom

SEPTEMBER 12, 2023

As the customer service space finds new and exciting ways to work with AI, the roles, responsibilities, and career paths that make up support teams are being reshaped. At Intercom, we firmly believe that AI will turn customer service into a more fulfilling, impactful, and opportunity-filled career.

AI 59

AI Engineering Start-ups Customer Service 59

DMG Consulting

APRIL 8, 2024

AI-Enabled WFM Promotes Efficiency and Flexibility View this article on the publisher’s website. Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions. Like what you’re reading?

AI 48

AI Contact Center ML Artificial Intelligence 48

Steven Van Belleghem

APRIL 25, 2023

An AI DJ selects the music it thinks you might like, and then combines it with spoken commentary around the tracks or artists, delivered in a realistic-sounding, AI-generated voice. But in the future (and even parts of today) AI will become the new gatekeeper in our life. In the past traditional media were the key gatekeepers.

AI 133

AI Social Media Artificial Intelligence Engineering 133

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

AI 98

AI Engineering Start-ups Legal 98

Customer Think

AUGUST 29, 2023

Xactly AI Copilot Empowers Revenue Organizations with Unparalleled Insights and Optimization Opportunities

AI 52

AI Engineering 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Ameyo Callversations

JULY 12, 2022

New and improved Artificial Intelligence (AI) techniques are the result of rapid growth in computing abilities that enable machines to learn with least human supervision. Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

Customer Think

MARCH 26, 2024

Each day, search engine algorithms become more advanced and sophisticated, leaving traditional SEO methods in the dust. Are you tired of using outdated SEO practices that fail to keep up?

AI 69

AI Engineering Technology Technology 69

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

AI 88

AI Customer Service Machine Learning Technology 88

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 64

AI CX Customer Experience Artificial Intelligence 64

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies.

AI 52

AI Sales Artificial Intelligence ML 52

Customer Think

OCTOBER 29, 2021

Emerging AI is more than just a new technology. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Photo by Pixabay, CC0 1.0 It ushers mankind into a new era.

Innovation 87

Innovation AI Engineering Technology 87

Zendesk

JUNE 7, 2023

We know that AI tailored for CX and conversational experiences will change how businesses approach customer service—but you don’t have to take our word for it. At Relate 2023 , Zendesk customers across industries joined us to share how AI and emerging channels like messaging apps are making an impact on customer experience.

AI 52

AI E-commerce Manufacturing Finance 52

Comm100

APRIL 22, 2021

So the question is, what is driving this growth, and why are top brands embracing AI chatbots? Evolution of AI . However, since then chatbot vendors have made great strides in the development of this technology, driven by AI and most specifically, Natural Language Processing (NLP). In fact, they can improve it.

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AI Machine Learning Engineering Education 98

Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

VOZIQ

FEBRUARY 7, 2023

Reston, VA, February 6, 2023: VOZIQ AI, one of the leading providers of Predictive Customer Intelligence Solution, is excited to announce the launch of its new AI-powered Predictive Price Increase Solution for subscription businesses. Vasudeva Akula, CEO of VOZIQ AI.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

Intercom

MARCH 14, 2023

The world of AI is moving fast, and here at Intercom, we’re helping set that pace. In today’s episode of the Inside Intercom podcast, I sat down with our Director of Machine Learning, Fergal Reid, to discuss our new AI chatbot, how we built it, what it does, and what the next steps look like for this remarkable breakthrough.

AI 99

AI Machine Learning Technology Technology 99

SugarCRM

JANUARY 9, 2024

With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. According to our most recent report , 80% of the respondents claim they aim to implement AI across their organization in the next five years. Such areas make a point of keeping customer data within the region.

AI 32

AI Artificial Intelligence Customer Experience Engineering 32

Customer Think

OCTOBER 17, 2023

Integrated, AI-driven creative capability that leverages the same audience and decisioning engine that has powered billions in media investment

AI 45

AI Engineering 45

Customers That Stick

NOVEMBER 16, 2020

With our webinar upcoming this week, Hassle-Free CX: Define, Design, and Deliver, I enjoyed getting to talk to Dawn Varghese of Agara Labs about the role conversational AI is playing in today’s customer support environment and what the near-term future looks like. First, Sign Up for the Webinar: November 19, 2020.

AI 78

AI Customer Service Engineering CX 78

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look at searches and mentions of AI online, you can see a clear exponential trend. This is also evident in the customer service space, where interest in popular AI tools (like chatbots) has grown. 2) Natural language processing (NLP).

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center CRM 82

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. How can we successfully integrate AI into our processes? How can we leverage AI in a way that boosts – not hinders – the customer experience?

AI 59

AI Start-ups Education Customer Service 59

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. They were designed to help your agents deliver a better customer experience.

AI 72

AI Customer Service Contact Center CRM 72

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

DMG Consulting

MAY 8, 2020

Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. How much historical data is needed for AI to improve forecast accuracy? AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns.

ML 77

ML Artificial Intelligence AI Machine Learning 77

SixteenVentures

FEBRUARY 18, 2023

When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. I like to remind people that AI will not replace you. But if you don’t know how to leverage powerful AI tools – like ChatGPT – someone who does… definitely will. But it all starts with Prompt Engineering.

Gaming 60

Gaming Engineering AI Start-ups 60

SixteenVentures

FEBRUARY 26, 2023

Generative AI, like ChatGPT, is a powerful technology that has revolutionized the way we approach various fields, including writing, coding, music composition, and even Customer Success. However, while the power of generative AI like ChatGPT is undeniable, it is important to understand that this technology has limitations.

Engineering 60

Engineering AI Artificial Intelligence Gaming 60

SixteenVentures

FEBRUARY 27, 2023

ChatGTP is a powerful AI program that has the potential to revolutionize the way you work, but to make the most of it and other similar tools, you’ll need a new skill: Prompt Engineering. This is where AI tools like ChatGPT come in. Garbage In, Garbage Out That’s why you need to learn the art of Prompt Engineering.

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Gaming Engineering AI Start-ups 60