UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Multimodal e-commerce experiences with an “in-store” feel. Communications more inclusive of language, culture, and ability. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Multimodal e-commerce experiences with an “in-store” feel. Communications more inclusive of language, culture, and ability. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

AI 98

AI Customer Service CX E-commerce 98