Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

FEBRUARY 29, 2024

Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Multimodal e-commerce experiences with an “in-store” feel. Communications more inclusive of language, culture, and ability. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Suppose your company uses conversational AI as a part of your voice channel. Multimodal e-commerce experiences with an “in-store” feel. Communications more inclusive of language, culture, and ability. Fewer customer service runarounds.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Zendesk

JUNE 29, 2023

According to research, 66 percent of manufacturers are planning to launch their own e-commerce operations within the next two years. It started off as a quote from a cheesy Kevin Costner movie, then it became a meme, implying that just creating something—an app, a website, an e-commerce experience—was enough to win an audience.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52