Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

FEBRUARY 29, 2024

Route Route (Support) is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

There are examples of NLP in nearly every customer service process powered by AI. Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

With Intercom’s Conversational Support Funnel framework, meeting and exceeding modern customers’ expectations, increasing your team’s efficiency, and moving the needle on your business’s bottom line all go hand in hand. Reporting and AI-powered conversational insights. E-commerce order tracking: Shopify.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Zendesk

JUNE 29, 2023

According to research, 66 percent of manufacturers are planning to launch their own e-commerce operations within the next two years. Manufacturers, goes the established wisdom, sell through distributors, who sell on to retailers or directly to customers. Times are changing. If it was ever true, it isn’t anymore.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52