Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. Through NLP, the bot can recognize both positive and negative sentiments in customer messages. This enables businesses to respond swiftly to emerging trends and issues.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Amazon Web Services Amazon isn’t just an e-commerce marketplace with fast delivery. Let’s start with a few common benefits of AIaaS to consider.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

FEBRUARY 29, 2024

Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

UJET

DECEMBER 17, 2020

Multimodal e-commerce experiences with an “in-store” feel. Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Multimodal e-commerce experiences with an “in-store” feel. Using sentiment analysis and emotion recognition , NLP can flag heightened feelings on the customer side and areas for improvement on the agent side, so your company can take action to deliver a more timely or relevant response.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

NOVEMBER 30, 2021

Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features. E-commerce order tracking: Shopify.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Zendesk

JUNE 29, 2023

According to research, 66 percent of manufacturers are planning to launch their own e-commerce operations within the next two years. It started off as a quote from a cheesy Kevin Costner movie, then it became a meme, implying that just creating something—an app, a website, an e-commerce experience—was enough to win an audience.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52