Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. Business intelligence tool Prodsight connects with Intercom to surface the most critical topics you should be tracking, help you identify underlying issues, and provide an automated sentiment analysis for every message so you can understand how customers feel about certain topics or features.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Qualtrics

OCTOBER 9, 2019

The rise of e-commerce, social media, and mobile internet has added fuel to an already rapidly changing environment where experience trumps price and product. This shift is being driven by a need for experimentation, technology that makes it easier to switch, and a sense of FOMO amplified by social media.

Customer Experience 20

Customer Experience E-commerce Social Media Sentiment Analysis 20