SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

NOVEMBER 16, 2023

This is why robust CRM is mandatory, regardless of your niche or industry. Robust solutions offer many ways to build and tweak existing processes, letting your organization adapt the CRM to its needs, not vice versa. However, many CRMs today still operate on fractured systems and cannot unify said data.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. About a year ago, we launched this directly into our CRM using Qualtrics as the core functionality for the survey data. How do you go from predictive to prescriptive?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37