VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

Experience Investigators

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

MARCH 19, 2021

a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? Artificial Intelligence for Predictive Customer Retention? Reston, March 17, 2021: VOZIQ, ? TMC , a global, integrated media company, has named? winner , presented by?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? Artificial Intelligence for Predictive Customer Retention? Reston, March 17, 2021: VOZIQ, ? TMC , a global, integrated media company, has named? winner , presented by?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Customers expect nothing less. How does AI help customer service agents?

Contact Center 140

Contact Center VOC Social Media AI 140