AI, Customer Relationship Management, Customer Survey and Healthcare

Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Already stressed customers would have been further pushed to their limits. Already stressed customers would have been further pushed to their limits.

AI Machine Learning Customer Service Artificial Intelligence

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. One example of technology that can be leveraged in the contact center is artificial intelligence (AI).

Contact Center

Contact Center Predictive Analytics Artificial Intelligence CRM

Tech Customer Success

Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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