Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Intercom

OCTOBER 4, 2023

Knowing how to find the signal in the data noise is what allows the best support teams to keep providing quality customer service, high customer satisfaction, and a high-performing team.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Customer Service Life

SEPTEMBER 7, 2018

Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on customer satisfaction where customers are invited to rate their experience with the specific agent that helped them. Customers can then recommend that agents be rewarded. CSAT can be gamed.

Customer Satisfaction 97

Customer Satisfaction Contact Center Scorecard Customer Feedback 97

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

Totango

DECEMBER 16, 2020

Incorporate AI for Smarter Success Solutions. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence. AI works by spotting trends in large amounts of data which would be invisible to the naked eye when viewed manually.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Zendesk

DECEMBER 30, 2020

Exacctly (Support) is a cloud-based, AI-backed solution that will boost your support team’s performance and increase your customers’ satisfaction. Additional apps added in December: e-bot7 Answer Candidates (Chat) simplifies conversational Artificial Intelligence and automates customer-facing conversations.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Execs In The Know

JANUARY 8, 2023

Exceptional customer service is an investment, and brands that care truly respect it. When your BPO can deliver an exceptional customer experience, it’s a dollar well invested. The goal isn’t to just hit a number on a scorecard. The goal is to have a better overall customer experience.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87