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How Can Payers Improve Member Experience and Efficiency at the Same Time?

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That’s where conversational artificial intelligence (AI) and automation can help. on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. What’s the key to driving improved customer satisfaction? Understanding Customer Service Challenges for U.S.

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

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Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.

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